FREQUENTLY ASKED QUESTIONS

  1. What is Mobile Check-in?
    • Mobile Check-in is a FREE service that allows PAL Express passengers to conveniently check-in their flight from a mobile smartphone
  2. What are the benefits of Mobile Check-in?
    • By using this service, PAL Express passengers can avoid long lines at the airport and save time because they can now check-in wherever they are
  3. How to access Mobile Check-in?
    • Using your smartphone with a live Internet connection, just log on to http://www.flypalexpress.com/mci and follow the prompts
  4. What are the routes allowed for Mobile Check-in?
    • Mobile check-in is allowed for all Domestic and International flights operated by PAL Express.
  5. What information I need to have for Mobile Check-in?
    • Passenger's First Name
    • Passenger's Last Name
    • Departure City
    • Confirmation Code
  6. What are the requirements for using Mobile Check-in?
    • Check-in 3 to 24 hours prior to your flight.
    • Should have a confirmed ticket status.
    • Not more than 9 passengers in one Reservation Code.
    • Check-in baggage should be declared at the check-in counter.
  7. What are the restrictions for using Mobile Check-in?
    • You are not a passenger traveling with Infant.
    • You are not a passenger requiring special assistance (e.g. Unaccompanied minor, passenger traveling on wheelchair, visual and hearing impairment, passenger with medical conditions, expectant mothers)
    • Ticket series starting with 079 and 21123 are not allowed
  8. Is this service available for non-revenue tickets (from sponsorships, gift certificates, etc)?
    • Yes, as long as there is a valid record locator, which is indicated in the ticket.
    • Note that this service is not available for tickets from travel benefits of PAL Express employees.
  9. My return flight is also on the same day. Can I use mobile check-in for both flights?
    • Yes, time gap between arrival of previous segment and departure time of the next segment is within the MCI window
    • Tickets should be both operated by PAL Express
  10. I have a connecting flight. Can I use mobile check-in?
    • Yes, but ensure that time gap between arrival time of previous segment and departure time of the next segment is within the MCI window.
    • Connecting flight/s should be operated by PAL Express.
  11. I previously purchased an assigned/ premium seat for my flight. Will it work with the mobile check-in service
    • Yes. The system will already select your previously paid premium seat when you use this service.
  12. Can I do Mobile Check-in without selecting any seats?
    • Yes. The system will randomly assign a seat.
  13. Can I change my seat assignment once Mobile Check-in was made?
    • No.
  14. Do I need to proceed to PAL Express check-in counter on the day of my flight?
    • Yes. You must proceed to PAL Express check-in counter at least 45 minutes before your departure time. A printout of the boarding pass must be presented along with a valid photo ID and credit card used in purchasing the ticket(s).
    • If the credit card owner is not part of the traveling party, it is mandatory that a photocopy of the credit card and a photocopy of the credit card owner's valid ID be presented.
  15. I experienced an error when using the Mobile Check-in service.
    • You may call PAL Express 24/7 Reservations Hotline at 02-855-9000 (Manila) and 032-505-1616 (Cebu) for verification of your booking. You can also chat with us at facebook.com/airphilexpressph or twitter.com/airphilexpress for immediate assistance.