• What number do I call if I want to make a booking or to buy a ticket?
  (632)855 9000.
   
• Where can I pay for my ticket?
  You can pay through our Reservations Telepay service using a credit card,
  or at any of our Ticket Offices that accept cash and credit card.
   
• Can I pay using my Debit, Prepaid and ATM Cards on your online booking?
  No. We only accept credit cards.
   
• What type of credit cards do you accept online?
  We accept MASTERCARD and VISA only.
  *NOTE: For your Safety,please use your principal credit card only
   
• I bought tickets online, can I rebook them through Reservations or the Ticket Offices?
  Yes.
   
• I bought a ticket online using my credit card, do I have to present the credit card upon check-in?
  Yes. Together with a valid ID with picture.
   
• Can I book an online ticket for another person using my credit card
  Yes.
   
• I Booked an online ticket for another person using my credit card, but I'm not traveling. Are there any requirements?
  The passenger must present a clear photocopy/scanned copy of the card used and a valid ID of the card owner. Originals not required. The airline will not collect these copies and will return them to the passenger after check-in.
   
• Where are your ticket offices and authorized Travel Agents?
  CLICK HERE FOR MORE DETAILS.
   
• Can I book and pay for a ticket at the Ticket Office?
  Yes.
   
• Do your ticket offices accept Debit, ATM cards and Check as payment? 
  No. We only accept cash and credit cards (American Express, JCB and Diners)
  Can I refund a ticket at your Ticket Offices? -Yes. Our organic Ticket Offices can accept ticket refunds.
   
• Can I rebook/rebook my ticket/s at the Ticket Office? 
  Yes, if applicable. Please call our Reservations or visit our Ticket Offices for more details.
   
• Can I change the name on the ticket; transfer my ticket to another person?
  No. Ticket is strictly non-transferable.
   
• I would like to rebook or reroute my ticket. Are there any charges?
  YES, the following Change Fees shall apply:
  
  Domestic
  
  PHP1344/route, changes made 1 day prior the scheduled flight.
  
  International
  
  PHP1,000.00 or
  PHP 1,500.00 depending on the type of ticket fare class. Fore more details, please call our Reservations or visit any of our Ticket Offices.
  
  NOTE: Fare Upgrade Charges may still apply if provided in the fare rules and restrictions of the passenger's ticket.
   
• I would like to refund my ticket. Are there any charges?
  YES, if your ticket is refundable the following charges will apply:
  
  Domestic
  PHP1344.00 for refunds processed 1 day prior to flight.
  
  International
  PHP2800.00 for refunds processed anytime before or after the flight provided that the ticket is still valid.

          NOTE: Web Admin Fee/Ticketing Service Charge/Convenience Fee is non-refundable

• Can I refund a partially used ticket? 
  Yes, as long as the ticket fare is refundable. Otherwise, the ticket is forfeited when unused.  

• I purchased a ticket online, where can I get a refund? Will I receive it in cash?
  You may proceed to any PAL Express Ticket Office to apply for a refund. You will not get it in cash; the refund amount will be charged-back to your credit card account. Check your Statement of Account for the adjustments.
   
• I am overseas and I purchased a ticket online, how can I get a refund?
  You will have to send an email to our Online Support team at onlinesupport@flypalexpress.com. Please note that you will be required to furnish the following documents to facilitate your refund:
  
  – Formal request from the credit card owner indicating (a) the name of the passenger/s, (b) the credit card number, (c) ticket number and (d) coupon number/route to be refunded and the reason. The credit card owner can only request for the refund.
  
  – A clear photocopy/scanned copy of a valid photo ID of the card owner (This must bear the same name on the credit card used).
  
  – A clear photocopy/scanned copy of the front side of the credit card used online.
   
• How long will I expect to see the adjustment on my credit card statement?
  Approximately 30 banking days (excluding holidays).
   
• I purchased my ticket from a travel agency, where can I get a refund? 
  You can refund the ticket from the travel agency. Otherwise, you can always proceed to any PAL Express Ticket Office. 

• I lost my e-ticket itinerary, what should I do? 
  Proceed to any PAL Express Ticket Office and have your itinerary re-printed. If you purchased your ticket on-line, just click on the link provided in the email to retrieve your itinerary and print it out. You can also call our Reservations hotline 63-2-8559000 to request for an e-ticket itinerary email.

• I wasn't able to take the flight, can I rebook or refund my ticket? 
  No. Tickets will be forfeited if reservations are not cancelled before at least 24 hours before the flight.
  
  NOTE: To avoid forfeiture of tickets for further use or refund, do not forget to cancel the reservation at least 24 hours prior to the flight departure