UNACCOMPANIED MINOR (UM)
- What is an Unaccompanied Minor?
- A passenger, aged 8 to 12 years old travelling alone provided the minor is being taken and met at the airport of departure and arrival by the parent/s or guardian.
- What are the requirements of a UM travelling?
- UM shall be accepted only when he is confirmed on all flight egments up to jis final destination
- The UM handling Advice Form is completely filled-up
- The handling fee of PHP 500.00 is settled.
- Where can I seure the UM Handling Form?
- You can get it from our organic ticket office or from our airport station office nationwide.
- What are the seating requirements of UM?
- UM should be seated at rows 2-3 only
- UM is not allowed to occupy an emergency exit seat.
- Can we accept a minor who is below 8 years old?
Expectant mothers who are not beyond 32 weeks of pregnancy are acceptable to carriage under the following conditions:
-No tickets must be issued to a pregnant woman unless the Expectant Mother Information Sheet (EMIS) has been accomplished.
-Open-dated ticket is not allowed.
-For expectant mother who is beyond 22 weeks of gestation must seek prior approval from PAL Express Medical at least 24 hours before the departure time.
-Preganant woman are not allowed to seat on an emergency exit seat.
- Where shall I go to a medical clearance from APX Medical?
- You or your representative may ask assistance to any of our organic ticket office or to any airport station office of PAL Express nationwide or
- You may directly fax the EMIS to APX Medical thru (632) 853-1529 or (632) 804-1139 or send it thru e-mail at email@example.com
PERSONS WITH DISABILITIES (PWD)
Persons with Disabilities (PWDs) are not considered medical case passengers. Thus, there is no need to accomplish or present any form like incapacitated form or medical certificate. For any assitance in going through the airport formalities, just approach any of our ground staff who will be happy to assist.
- Is there a limitation in the acceptance of an unaccompanied PWD?
- Yes, but this is in combination of other unaccompanied minor or medical case passengers. For Airbus A320 is four (4) abd for Q300/400 is one (1)
- For example, we may accept 1 unaccompanied minor, 1 unaccompanied medical case and 2 unaccompanied PWDs for any APX flight using an Airbus A320 aircraft.
- However, there shall be no limit to the number of ACCOMPANIED incapacitated/medical case (except mental patients), minors, and persons with Disabilities (PWDs provided that they present the proper and complete documentation.
- What seats should be given to the PWDs as well as to medical case passengers and senior citizens?
-The seats assignment shall be as follows:
A320 Rows 3-5 seats C and D
Q300 Rows 3-5 seats B and C
Q400 Rows 3-5 seats B and C
MEDICAL CASE PASSENGERS (MEDA)
Medical case passengers will be accommodated on PAL Express flights as long as the following are met
- Incapacitated Passenger's Handling advice (INCAD) Form is accomplished and approved by the APX Medical as the basis of establishing facts that the passenger's carriage does not pose a threat to the safety of other passengers and their property, to the crew or to the aircraft.
- Incapacitated passenger is willing and able to comply with the specific conditions and requirements that may be applied to their transportation, as specified in PAL Express' regulations and tariffs.
- The airline must be notified of passenger's condition at least 48hours in advance prior to passenger's scheduled departure.
- If needed, an able-bodied accompanying adult may be required who will be responsible for helping the MEDA passenger's needs on the entire duration of the flight.
- Where can I get the INCAD Form?
- You may also get it from any of our organic ticket office or any station of PAL Express nationwide
- What categories do you consider for a passenger to be called MEDA?
-Pre-mature babies, passenger with faecal incontinence, cases involving passengers with oxygen supply-cardiovascular diseases, myocardial lesions, high blood pressures, respiratory diseases, blood and lymphatic system disorders, disease of endocrine system, shock and overwhelming infection, genito-urinary disorders and among others.
The following is the the summary of medical clearance and/or escort requirements:
CATEGORY IS MEDICAL CLEARANCE
IS ESCORT REQUIRED MEDA Case Yes Depending on APX Medical's decision Passenger on Wheelchair No, unless MEDA if MEDA, see MEDA PWD No, unless MEDA If MEDA, see MEDA
NOTE: For Manila, we have assigned a dedicated counter (check-in counter number C17) for web check-in, mobile check-in, and for passengers needing special assitance (PWDs, Senior Citizen, etc).