HEAD OFFICE
PNB Financial Center, Pres. Diosdado Macapagal Avenue,
CCP Complex, Pasay City
Tel # (02) 320-8300
RESERVATIONS
For ticketing, booking and rebooking concerns:
Manila: Tel # (02) 855-9000
Cebu: Tel # (032) 505-1616
reservations@flypalexpress.com
CUSTOMER CARE
Manila: Tel # (02) 855-9000
Cebu: Tel # (032) 505-1616
For commendation, feedback and/or complaint:
customercare@flypalexpress.com
Mondays-Fridays, 8:00AM-6:00PM (Except Public Holidays)
BAGGAGE SERVICES
Level 3, Departure Area, Andrews Avenue, Nichols, Pasay City
mnlbcp@flypalexpress.com
DOMESTIC CARGO OFFICE
Domestic Road, Pasay City
Tel. # (02) 854-8659 / 851-3046
PAL EXPRESS TICKET OFFICES
METRO MANILA
CUBAO
Ticket Office
G/F Opulent Building, Gen. Roxas cor. EDSA, Araneta Center, Quezon City
DOMESTIC AIRPORT
Ticket Office
Domestic Airport, Airport Road, Pasay City
MAKATI
Ticket Office
Charter House, 114 Legaspi Street, Legazpi Village, Makati City
NAIA TERMINAL 3
Ticket Office
Level 3, Departure Area, Andrews Avenue, Nichols, Pasay City
PADRE FAURA
Ticket Office
Ground Floor, PAL Learning Center, Padre Faura cor Adriatico Street, Manila
LUZON
BUSUANGA
Ticket Office
Don Pedro St., Poblacion 3, Coron Palawan
LEGAZPI
Ticket Office
Metro Glass Marketing, Panaranda Street, Legazpi City
Tel # (052) 480-7515
MASBATE
Ticket Office
John Store, Tara Street, Masbate City
Tel # (056) 333-5689
NAGA CITY
Ticket Office
2FI, Right Wing Galleria de San Francisco Building,  Penafrancia Avenue, Naga City
Tel # (054) 473-2277
Telefax # (054) 473-9330
PUERTO PRINCESA
Ticket Office
420 Lamela Building, Rizal Avenue Etension, Brgy. Bancao, Puerto Princesa City, Palawan
Tel # (048) 434-4191 / 433-8045
Fax # (048) 433-7006
SAN JOSE
Ticket Office
San Jose Airport, San Jose City, Mindoro Occidental
Tel # (043) 491-1923
TUGUEGARAO AIRPORT
Ticket Office
Tuguegarao Airport, Tuguegarao City 
Tel # (078) 844-9238
Fax # (078) 846-3598
TUGUEGARAO CITY
Ticket Office
GF Callangan Building, Bonifacio Street, Tuguegarao City
Tel # (078) 844-9238
Fax # (078) 846-3598
VISAYAS
BACOLOD AIRPORT
Ticket Office
Silay City, Negros Occidental
Tel. # (034) 435-2073 / 476-9708
BACOLOD OLD AIRPORT
Ticket Office
Singcad, Bacolod City, Negros Occidental
Tel # (034) 433-9211 / 433-9212 / 433-9213
BACOLOD DOWNTOWN
Ticket Office
Singcad, Bacolod City
Tel # (034) 432-3435 / 435-0259 / 435-0260
CALBAYOG
Ticket Office
Crown Building, Magsaysay Boulevard, Calbayog City, Northern Samar
Mobile # (0917) 723-8556
CATARMAN
Ticket Office
329 J.P. Rizal Street, Brgy. Acacia, Catarman, Northern Samar
Mobile # (0917) 723-9886
CATICLAN
Ticket Office
Godofredo P. Ramos, Airport Caticlan, Malay, Aklan
Tel # (036) 288-7536 to 39
Telefax # (036) 288-7537
CEBU CITY
Ticket Office
Door 2, YMCA Building, Jones Avenue, Cebu City
Tel # (032) 415-9901 to 04
Telefax # (032) 415-9905
ILOILO AIRPORT
Ticket Office
Iloilo Airport, Brgy. Duyan-Duyan, Cabatuan
Tel # (033) 333-0018 to 20
KALIBO
Ticket Office
Pook, Kalibo, Aklan, Kalibo Airport
Tel # (036) 268-1038
MACTAN AIRPORT
Ticket Office
Pre-departure Area, 2nd level, Mactan, Cebu International Airport, Lapu-lapu City
Tel # (032) 341-0930 / 340-2486 loc 5002 to 03
TACLOBAN CITY
Ticket Office
Pio Pedrosa cor. San Salvador Street, Palo, Tacloban City
TAGBILARAN AIRPORT
Ticket Office
Tagbilaran, Airport Services
Tel # (038) 501-8839
MINDANAO
CAGAYAN DE ORO AIRPORT
Ticket Office
Lumbia Airport, Lumbia, Cagayan de Oro City
Telefax # (085) 858-8883
CAGAYAN DE ORO CITY
Ticket Office
G/F A.B. Santiago Building, Velez cor. Gaerlan Street, Cagayan de Oro City
Tel # (08822) 721-337 / 857-1124
Telefax # (08822) 729-963
DAVAO AIRPORT
Ticket Office
Filipino-Japanese Friendship Highway, Davao International Airport, Diversion Road, Buhangin, Davao City
Tel # (082) 234-2759 / 234-2969
JOLO
Ticket Office
Sanchez Street
Tel # (062) 992-7797
OZAMIZ
Ticket Office
Don Anselmo Bernad Avenue
Tel # (088) 521-5433
Telefax # (088) 521-0462
PAGADIAN
Ticket Office
Murica Tigumay, Pagadian Airport, Pagadian City, Zamboanga del Sur
Mobile # 0917-7105778
SURIGAO AIRPORT
Ticket Office
Surigao Airport, Surigao City
Tel # (086) 826-8589
SURIGAO CITY
Ticket Office
1338 Vasquez-Gimena Street, Surigao City, Surigao del Norte
Tel # (086) 826-8589
TAWI-TAWI
Ticket Office
Datu Halun St., Old Housing Project, Tubig Boh
Tel # (062) 992-7797
ZAMBOANGA AIRPORT
Ticket Office
Zamboanga International Airport, Zamboanga City
Tel # (062) 993-2587 / 993-1940
INTERNATIONAL
GUANGZHOU
Poloair Service Ltd
Room 3608, Tower B, China Int'l Center,
Zhong Shan San Road, Guangzhou
Tel #: +86 20 8377 7962/ 8377 7960/ 8377 7961
Fax #:+86 20 8377 7960
E-mail:airphil@poloair.com
Business Hours: Monday-Friday: 0900-1800
HONG KONG
Continental (HK) Travel Services Co Ltd
Suite D-F, 17/F, No.8 Hart Avenue,
Tsim Sha Tsui, Hong Kong
Tel #: +852 23121041
Fax #: +852 23121077
E-mail: raymond.dy.15@gmail.com
Business Hours: Monday - Friday: 0900-1800
Saturday : 0900-1300
Sunday: CLOSED
HONG KONG
Mabuhay Holidays Ltd
RMA 5th floor, Fortune House,
61 Connaught Road, Central Hong Kong
Tel #: +852 31068355
Fax #: +852 31059666
E-mail: infombhl@biznetvigator.com
Business Hours: Monday - Friday: 0900-1800
Saturday : 0900-1600
Sunday & Public Holiday: 1000-1630
MALAYSIA
Pacific World Travel
Level 6, Office Tower
No. 1, Jalan Nagasari (Off Jalan Raja Chulan)
50200 Kuala Lumpur
Tel #: +603 2142 3030
Fax #: +603 2148 1357
E-mail: KUL2P@pacificworld.travel
Business Hours: Monday-Friday: 0900-1800
Saturday: 0900-1300
SINGAPORE
Travelplus Aviation PTE Ltd
304 Orchard Road, #02-44 Lucky Plaza,
Singapore 238863
Tel #: +65 6735 0021
Fax #: +65 6735 7002
E-mail:reservation@travelplusaviation.com.sg
airphil@travelplusaviation.com.sg
Business Hours: Monday-Friday: 10:00 am - 8:00 pm
Saturday-Sunday: 11:00 am - 7:00 pm
PAL EXPRESS SERVICE CENTERS
BACOOR SERVICE CENTER
Ground Floor New City Hub Tirona Highway, Bacoor, Cavite (in front of SM Bacoor)
Tel # (046) 489-6858 / (046) 870-3909 / (02) 480-4434
BUTUAN SERVICE CENTER
Tourism Assistance Center-Sport Complex, Libertad, Butuan City
Tel #: (085) 226-0151/ (0917) 916-4455
CALOOCAN SERVICE CENTER
400 EDSA Caloocan City (in front of Manila Central University)
Tel # (02) 990-2212 / (02) 560-8491
CLARK SERVICE CENTER
Violet # 1,3 and 4, Nepo Mart II Building, Teresa Avenue, Nepo
Commercial Complex, Angeles City
Tel #: (045) 624-0349/ (0943) 543-3417/(0917) 544-3862
ILOILO SERVICE CENTER
Lower G/F SM City, Mandurriao,Iloilo
Tel #: (045) 320-2662 and (045) 320-7339
MANDAUE SERVICE CENTER
Upper Ground Floor J Centre Mall A.S. Fortuna St., Mandaue City, Cebu
Tel # (032) 238-9316/ (032) 516-4315/ (0932) 853-3787
GEN. SANTOS SERVICE CENTER
Pendatun St. Cor. Daproza Ave., Gen. Santos City
Tel # (083) 554-3588 / (083) 302-0044
COTABATO SERVICE CENTER (CITY TICKET OFFICE)
Don Rufino Alonzo St., Poblacion, Cotabato City
Tel # (064) 421-1188
COTABATO SERVICE CENTER (AIRPORT TICKET OFFICE)
Awang Airport Datu Odin Sinsuat, Maguindanao
TACLOBAN SERVICE CENTER
GDaniel Z. Romualdez Airport, San Jose, Tacloban City
Tel # (053) 323-6726 / (053) 523-9995